Terms & Conditions

About this website

staycopaltulum.com (the "Site") is an independent travel guide and booking-inquiry service operated by a family of private owners at the Copal Tulum property in Aldea Zamá, Tulum, Quintana Roo, México. The Site is not the official website of Copal Tulum Hotel or Rumba Hospitality. By using the Site you accept these terms.

Information accuracy

We work to keep descriptions, hours, amenities and other details accurate and current, drawing on our first-hand knowledge as owners. However, property details, restaurant hours, experience programs and rates can change without notice and are ultimately determined by the property's management. Content on the Site is provided for general information and does not constitute a contractual promise about any specific feature of the property.

Inquiries and reservations

Submitting an inquiry through the Site is free and creates no obligation for you or for us. A reservation exists only when expressly confirmed in writing, together with its specific rate, dates and cancellation conditions. Payment terms, cancellation policies and stay conditions are those communicated at the time of confirmation.

Intellectual property

The texts and the arrangement of this Site are our own work. Names and marks of the property and its restaurants belong to their respective owners and are used descriptively. Photographs are used to depict the property for the benefit of prospective guests; rights holders may contact us with any concern and we will respond promptly.

Limitation of liability

To the maximum extent permitted by law, the Site is provided "as is" and we are not liable for indirect or consequential damages arising from its use, including decisions made based on the information published. Nothing in these terms limits liability that cannot be limited by law.

Third-party links and services

The Site may reference or link to third-party services — restaurants, tours, cenotes, transport providers, official hotel channels and booking platforms. Those services operate under their own terms and policies, and we are not responsible for their content, availability or performance. Recommendations reflect our honest experience but do not guarantee your own.

Acceptable use

You agree to use the Site and its inquiry form in good faith: providing accurate contact details, refraining from automated scraping or spam submissions, and not attempting to disrupt the Site's operation. We may decline to respond to inquiries that are abusive, fraudulent or unrelated to stays at the property.

Contact and changes

Questions about these terms can be sent to the email address in the footer. We may update these terms from time to time; the current version is the one published on this page. Last updated: July 2026.